FAQs

Where is my order?
Orders are dispatched within 4 working days by 48 hour courier. If you have not received your order within 10 working days, please contact us at sales@umix.co.uk, or ring us on 0191 2962661 (Monday – Friday, 9am – 5pm).
I cannot ship to an address other than my billing address
To ensure the safety of your order, all orders must be delivered to the billing address. If you need your order delivered elsewhere, please contact our customer service team on 0191 2962661
When will my hosting be set-up?
We will make contact with you within two working days to set-up your hosting. If you have not heard from us in this time, please contact us at 0191 2962661, or via email at sales@umix.co.uk
I don't know how to install the cameras
Contact us at 0191 2962661 or by email at sales@umix.co.uk and we will put you in touch with one of our local installers.
Why are your cameras so much cheaper than others on the market?

By buying in bulk, we benefit from much lower prices, allowing us to pass these savings onto you. Don’t worry though- this doesn’t affect the quality of the cameras in any way.

What are the legalities of installing cameras on my property?

For more advice about using CCTV to protect your home, please visit the Surveillance Camera Commissioner’s Guidance on Domestic CCTV